物流政策
Shipping Policy
1. Order Processing Time
All orders are processed within 1-3 business days ( Monday to Friday). Orders placed after 3 PM or on weekends and holidays will be processed the next business day. You will receive an email notification once your order has shipped.
2. Shipping Rates and Delivery Times
We offer the following shipping options:
- Standard Shipping: Delivery within 5-7 business days.
- Expedited Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Delivery within 1 business day (if placed before 12 PM).
Shipping rates are calculated at checkout based on the weight, size of your order, and delivery destination.
3. Shipping Restrictions
We currently ship to the following Europe, North America, Asia, and Oceania. At this time, we are unable to ship to P.O. Boxes or military addresses For international orders, customers are responsible for any customs duties or taxes that may apply.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order on the carrier’s website for real-time updates.
5. Shipping Delays
While we strive to ship all orders promptly, please note that shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. We are not responsible for delays caused by third-party shipping carriers.
6. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of receiving your package. We will work with the carrier to resolve the issue or send you a replacement, depending on the situation.
7. Shipping Address
Please ensure that the shipping address provided is correct. We are not responsible for items that are undeliverable due to incorrect addresses. If you realize that the address is incorrect, please contact us immediately.
8. Returns and Exchanges
For information on how to return or exchange an item, please refer to gindiproducts.com
If you have any questions regarding our shipping policy, please feel free to contact us at neonvella@gmail.com